Are you selling Genuine brands?

All of the products/Brands we sell are 100% Genuine.

Do you have branches?

• We are online – shipping only
• There is no store but we are shipping all over Egypt.

Shipping time and delivery?

The order is shipped a second day of ordering
Delivery within 24:48 working hours inside cairo and alexandria for other governorates it will be delivered within 3:4 working days

Payment when recieving

What is the product validity?

• Our priority is the products validity
• We are not selling any expired product or even close to expiration it’s against our policy and our first aim is our clients safety
• The important part now that the validation date has many ways depends on the production company as there is mistaken concept that the validation date should be written as production date and validation period.

How to check products validation?

1. 1. Written clearly on some products like production date and expiry date or validation period
   2. Without any dates written at all
   3. Tou can find painting of opened jar and number of months which means that this product is valid from opening for those number of months. And this way is the most popular way on the products
   4. You can find only one date written on the product and it will be the production date. And you will find written on the product it is valid for how long from production date. If It is made in USA it will be written in English , in Japan then in Japanese language and so on. (google translate will help you with that)
   5. You can find one date and before the written date you will find the word ‘Exp’ (expiration date abbreviation)
   6. Or before the written date you will find the word ‘Bb’ (Best Buy abbreviation) means better to buy this product before that date
   7. Some products come without any dates or any sign at all from the above mentioned ways. And after contacting those companies they replied by “we do not need to put dates as our products are not expiring but they are as example advising to be used with in 3 years from opening it to have the full product benefits”

Before buying any product you have the right to ask about products validation as example some people are complaining that the jar paint is not enough but we are not the manufacturer we are only importing the product from the country of origin. If you don’t trust us You have all the right to contact the producer company easily and after receiving their reply back you can place your order.

Does hair and skin care products can be returned or replaced?

All of the personal care products can not be replaced or returned after receiving your order except if there is a mistake of preparing the order from our side or a manufacturing defect which is very rare to happen and this for everyone safety

How to know if the product will be effective with me or not?

• All of the products from well known worldwide companies
• Any description written on ant product is the production company description not from our experience which means that if you tried cream or shampoo or whatever product and complain that it’s not working as the written description. Each skin type and hair type has its own suitable products. So you can easily search and watch reviews (ex. YouTube , google ,etc.) to pick what is suitable for you.

Payment methods?

Cash on delivery.

How to pick the suitable size for clothes?

• First you have to use clothing scale (cm) as every piece scales differs than the other one.
• To clarify more if you are wearing size small for piece x this doesn’t mean that size small from piece will fit you. Then you have to check the scales for each size to pick your suitable size.
• Most of the clothes posted we are putting the style sizes (scales) to be easier for you to compare the length and the size.
  Important note (the color may little bit vary on real than the posted photo due to the light effects and the photographing)

Is it possible to return or replace clothes?

Yes , it’s possible
But “underwear and swim suits can’t be returned or replaced” for everybody safety.

Return and replace terms and conditions.

• ‏You can measure the model while the delivery man is present and make sure of the size and safety of the piece, even if there is any problem in the size by closing the model as good as it arrived and give it to the delivery man and pay the delivery only
• There is no exchange or refund after leaving the delivery man
• There is no exchange or refund in swimsuits and lingerie

Placing order through the website

• By pressing on the item and then press add to cart button
• Then will appear view cart at the top of the page you will press on it if you are done with adding your full order
• A new page will appear with your picked items press on proceed to check out
• A page will appear for filling your shipping data , name , city , etc.
• You will pick the city or shipping type (door to door step , from Aramex office)
• Then adding phone number and e-mail address
• Please make sure that your shipping details is correct and kindly write the detailed address in Arabic in case you want door to door shipping.
• Then press on I have read and agree to the website terms & conditions and kindly read it before placing the order.